Refund Policy
At Jevoir, your satisfaction matters. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds are available on full-priced items returned within 7 days of delivery. Items must be unused, unwashed, and in original packaging with tags attached.
2. Non-Refundable Items
We do not offer refunds on sale items, promotional purchases, gift cards, or custom-made products unless they arrive damaged or incorrect.
3. Requesting a Refund
To request a refund, email us at info@jevoir.com with your order number, item details, and reason for return. We will guide you through the return process.
4. Refund Process
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are processed within 7 business days to your original payment method.
5. Late or Missing Refunds
If you haven’t received your refund, first check with your bank or payment provider. Still need help? Contact us at info@jevoir.com.
6. Damaged or Incorrect Items
Received a damaged or wrong item? We're sorry! Please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund right away.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable shipping service.
8. Exchanges
We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired size or color.
